Privacy Policy

We may collect the following types of personal data from you:

• Contact Information: Name, email address, phone number, postal address.  

• Account Information: Username, password (if you create an account).

• Health and Wellness Information: Information you provide during coaching sessions, questionnaires, assessments, or through other communication methods related to your health goals, lifestyle, medical history (with your explicit consent).

• Payment Information: If you purchase services, we may collect payment details (though this is often processed by third-party payment processors, who will have their own privacy policies).

• Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information is collected through cookies and similar tracking technologies (see our Cookie Policy below).

• Communication Data: Records of our correspondence with you, including emails and chat logs.

• Marketing Preferences: Whether you have opted in or out of receiving marketing communications from us.

• Testimonials and Feedback: If you provide a testimonial or feedback, we may collect your name and the content of your feedback (with your consent).

4. How We Collect Your Personal Data

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We collect your personal data in the following ways:

• Directly from you: When you fill out forms on our Website (e.g., contact forms, sign-up forms), during coaching sessions, when you email or call us, or when you create an account.

• Automatically: Through cookies and other tracking technologies when you browse our Website.

• From third parties: We may receive personal data from third-party payment processors when you make a purchase.

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5. How We Use Your Personal Data

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We may use your personal data for the following purposes:

• To provide our services: To deliver health coaching services, schedule appointments, and communicate with you about your progress.

• To manage your account: To create and manage your user account on our Website.

• To process payments: To process payments for our services.

• To communicate with you: To respond to your inquiries, provide customer support, and send you important updates about our services.

• For marketing purposes: To send you promotional emails and newsletters about our services and relevant content (only if you have opted in). You can unsubscribe at any time.

• To improve our Website and services: To analyze Website usage data to understand how users interact with our Website and to improve its functionality and content.

• For legal and compliance purposes: To comply with applicable laws, regulations, and legal processes.

• To personalize your experience: To tailor our services and content to your individual needs and preferences.

• With your explicit consent: For specific purposes where we have obtained your clear consent, such as using sensitive health information or publishing testimonials.

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6. Legal Basis for Processing Your Personal Data

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We will only process your personal data when we have a lawful basis for doing so. These bases may include:

• Contract: Processing is necessary for the performance of a contract with you (e.g., providing coaching services).

• Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests (e.g., improving our Website, direct marketing where you have a reasonable expectation).  

• Consent: You have given your explicit consent to the processing of your personal data for a specific purpose (e.g., processing sensitive health information, sending marketing emails). You have the right to withdraw your consent at any time.

• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

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7. Sharing Your Personal Data

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We may share your personal data with the following categories of recipients:

• Service Providers: Third-party companies that provide services on our behalf, such as website hosting, payment processing, email marketing, and analytics. These providers are contractually obligated to protect your data.  

• Professional Advisors: Our legal, accounting, and other professional advisors where necessary.

• Regulatory Authorities: If required by law, we may disclose your personal data to regulatory authorities or law enforcement agencies.

• With your consent: We may share your personal data with third parties if you have given us your explicit consent to do so.  

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8. International Transfers of Your Personal Data

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We are based in the UK. If we transfer your personal data to countries outside the UK, we will ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection law. This may include using Standard Contractual Clauses approved by the UK government or relying on other legally recognized transfer mechanisms.

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9. Security of Your Personal Data

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We have implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

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10. Data Retention  

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We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.  

The retention period for different types of personal data may vary depending on the purpose of processing. For example, we will typically retain client records for 6 years to comply with legal and professional obligations. Marketing data will be retained until you unsubscribe.  

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11. Your Rights Under the UK GDPR

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Under the UK GDPR, you have several rights regarding your personal data, including:

• The right to access: You have the right to request a copy of the personal data we hold about you.

• The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.  

• The right to erasure ("the right to be forgotten"): You have the right to request that we delete your personal data in certain circumstances.  

• The right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.  

• The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.  

• The right to object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.  

• Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.  

• The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.  

To exercise any of these rights, please contact us using the contact details provided in Section 2. We will respond to your request in accordance with the UK GDPR.  

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12. Links to Other Websites

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Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.  

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13. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. We will post any changes on this page and, where appropriate, notify you by email. The date of the latest revision will be indicated at the top of this policy. We encourage you to review this Privacy Policy periodically.

 

14. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:  

katherine@livethehealthybalance.com

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15. Right to Lodge a Complaint with the ICO

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe that we have not complied with the requirements of the UK GDPR. You can find more information on the ICO website: https://ico.org.uk/.  We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.